![]() Walgreens pharmacists play a critical role in the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. WBA’s purpose is to create more joyful lives through better health. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. Healthcare segments of Walgreens Boots Alliance, Inc. ![]() ![]() Provides expertise in specialized pharma programs and subject matter expertise with complex disease states and patient care.Ĭoordinates all activities related to Risk Evaluation Mitigation Strategies (REMS) compliance. May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required. Works collaboratively on disease-focused teams to provide best-in-class customer service.Ĭonnects patients with pharmacists for counseling and clinical inquiries as required.Ĭompletes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.Įscalates calls to clinicians, insurance verification teams, specialized teams as required. Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.Īdds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.Ĭreates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.Ĭompletes client and/or pharma-specific duties to satisfy the needs and expectations of customers. As the first line of contact to patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced. The Patient Care Advocate provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. ![]()
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